Privacy Policy | 455 Custom Murals

455 CUSTOM MURALS PRIVACY POLICY

Effective Date: 16 October 2026

Business Name: 455 Custom Murals

Business Location: Brisbane, Queensland, Australia

Email: Admin@455custommurals.com

1. Our Commitment to Privacy

455 Custom Murals is a mural art business based in Brisbane, Queensland, Australia.

We are committed to protecting the privacy and personal information of our customers, clients and website

visitors.

We handle personal information responsibly and securely in accordance with applicable Australian privacy

legislation, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where

applicable.

2. Information We Collect

We may collect the following information when you enquire about or engage our services:

• Full name and contact information

• Email address and telephone number

• Residential or business address

• Project location and site details

• Mural design preferences and artwork requirements

• Photographs of proposed mural locations

• Consultation and project information

• Quotation, invoicing and payment details

• Customer correspondence

We collect only information reasonably necessary to operate our business and provide our services.

3. How We Use Your Information

We may use personal information to:

• Respond to enquiries and requests

• Arrange consultations and site visits

• Prepare mural designs and quotations

• Schedule and complete mural projects

• Communicate project updates

• Process invoices and payments

• Maintain business and financial records

• Improve our services

• Meet legal obligations

We do not use personal information for unrelated purposes unless permitted by law or with your consent

where required.

4. Artwork, Photographs and Project Images

455 Custom Murals may photograph mural locations, work in progress and completed artwork for project

documentation and portfolio purposes.

Photographs may also be used on our website, social media accounts and promotional materials.

Where images identify individuals, private residences or other personal information, appropriate permission

will be obtained before promotional publication.

We respect our customers’ privacy and will not intentionally publish confidential customer information without

appropriate authorisation.

5. Sharing Personal Information

455 Custom Murals does not sell customer personal information.

We may share relevant information with trusted third parties where reasonably necessary, including:

• Accounting and bookkeeping providers

• Payment processing services

• Website and IT providers

• Contractors assisting with mural projects

• Professional advisers

• Government authorities where legally required

We take reasonable steps to ensure information is handled appropriately.

6. Storage and Security

We take reasonable precautions to protect personal information against misuse, loss, unauthorised access

and disclosure.

Customer information may be securely stored in electronic business systems or physical business records.

Information is retained only for as long as reasonably necessary or required by law.

7. Website and Social Media

Our website and social media platforms may collect certain information through contact forms, cookies,

analytics services or third-party platforms.

These providers may have their own privacy policies.

8. Marketing Communications

We may contact customers regarding our services, project updates or promotional offers where permitted by

Australian law.

Customers may opt out of marketing communications by emailing Admin@455custommurals.com.

9. Access and Correction

Customers may request access to personal information held about them or request corrections to inaccurate

or outdated information.

Requests can be submitted using our contact email.

We may require identity verification before processing requests.

10. Privacy Complaints

If you have concerns regarding the handling of your personal information, please contact us.

We will investigate complaints and respond within a reasonable timeframe.

Where applicable, unresolved complaints may be referred to the Office of the Australian Information

Commissioner.

Website: www.oaic.gov.au

11. Data Breaches

If a suspected data breach occurs, we will investigate the incident and take reasonable steps to contain and

address it.

Where required by applicable Australian law, affected individuals and relevant authorities will be notified.

12. Overseas Information Storage

Some third-party technology providers may store or process information outside Australia.

Where applicable, we will take reasonable steps to comply with Australian privacy requirements.

13. Changes to This Privacy Policy

455 Custom Murals may update this Privacy Policy to reflect changes in business operations, services or

legal obligations.

The most recent version will be available through our website or upon request.

14. Contact Us

For privacy enquiries, information access requests or complaints, please contact:

455 Custom Murals

Brisbane, Queensland, Australia

Email: Admin@455custommurals.com